Frequently Asked Questions

Click on the '+' symbols to see the answers.

General Questions

All of our anoraks use 2 way zippers. Although convenient, they can be tricky at times. Try using this quick guide to help you.

1. Ensure the two zipper heads are all the way at the bottom of the zipper.

2. Make sure the upper zipper head is tucked tightly into the bottom one. Sometimes they don’t line up correctly.

3. Insert the tab on the other half of the zipper into both of the zipper heads. Slide it all the way through.

4. While zipping be careful not to catch lining or wind-flap in the zipper.

If you’ve tested your zipper and it is still difficult to zip, give us a call at 1(218) 365-6602 or 1(844)-359-6233 and one of our dedicated retail staff will be glad to assist you.

We do not produce waterproof garments such as rain gear. Breathability is very important for the function of our active-wear products. Our Supplex® nylon products such as our Shell anoraks, Shell pants, Wind shirts are treated with a DWR (Durable Water Repellent) which is a treatment added to the fabric to make it water repellent not waterproof. This DWR treatment will last up to 20 washings. Currently, the fabric is factory treated with C6 - a short-chain fluorocarbon- based chemical. The by-products of C6 are safer for the environment and human body than C8, a more toxic version that some companies use. The garment can be re-treated with a product such as Nikwax® to re-add the DWR.

Many of our garments are made with breathable Supplex® nylon to keep you dry and our garments are designed to allow body moisture and heat to vent therefore eliminating the need for pit zips. Zippers are always an issue in the cold so it is best to avoid zippers when possible to prevent freezing and breaking.

Many sleeping bags have a “cold tolerance” rating. We do not use this system for our garments. We create clothing that supports an active lifestyle. The concept of layering for cold allows for the putting on or taking off of layers as needed.

It is difficult to rate layers for cold tolerance. There are many factors to consider such as the outside temperature, wind chill factor, metabolism of the individual, number of layers, the kind of layers (wool, polyester, cotton), thickness of fleece or wool layers and the activity engaged. Is the person skiing? Is the person standing still? Is this a male or is this a female? Men (of the same weight and height as a woman) will generate about 23% more body heat just standing still.

So, to rate a garment for cold tolerance one must consider all of the factors affecting the individual. A thicker and more wind-resistant fleece will provide more insulation than a thinner looser fleece. Remember, insulation does not provide heat. Rather, insulation holds body heat in. Take a look at the construction of the fleece, wool or down insulations to determine how you will use the product and under what conditions when deciding what to purchase.

We are a small company and our expertise is in fleece, nylon, and wool products made by hand. Down is an excellent insulation. It is generally lighter weight. It is very compressible. However, if the down gets wet it loses its insulating power and it takes a long time to dry. Therefore, a down jacket does not function as well as fleece or wool when active due to the moisture build up. Fleece and Wool will retain the insulating value even when wet.

Gore-Tex® is a polytetrafluoroethylene (ePTFE) membrane (better known as a Teflon® membrane) laminated on the inside of the garment to the outer shell (such as a nylon). Its intended function is to be wind and waterproof (rain gear) and yet be breathable. For our purposes we do not feel Gore-Tex® breathes fast enough in the winter weather. We see moisture build-up on the inside of Gore-Tex® garments most often on our winter camping trips. The warm body moisture moves outward and has to make it through the Gore-Tex® membrane in order to get through to the outer shell. But, at this point the moisture has slowed down because it has hit a very cold outer wall. The body moisture begins to crystalize between the Gore-Tex® membrane and lining and literally becomes ice if left outside (for example on a winter camping trip). Therefore, we use Supplex® nylon which does not have a membrane laminate and is more breathable in colder conditions.

Supplex® is a registered nylon that was created to have a soft hand (feel) and to be quiet rather than the swishy sound of many courser nylons. Our Supplex® nylon is breathable, wind and water resistant and very durable. It is treated with a DWR (a Teflon® Durable Water Repellent) to make it water resistant. Currently, the factory uses C6 - a short-chain fluorocarbon- based chemical. The by-products of C6 are safer for the environment and human body than C8, a more toxic version that some companies use.

Nope, you can order the same size in both garments! The Shell Anorak is made to layer comfortably over the Fleece Anorak.

About Orders

Because we make all of our garments ourselves, we have the ability to make any item. Therefore the items are never usually "sold out" - they just need to be made.

Information on backorder times can be found here.

Any backordered items in your order will be shown in your cart before checkout.

If you've placed an order with us, please check your email for backorder information on your items. Our retail staff will send an email in addition to your order confirmation if your order contains a backordered item.

Custom orders & Alterations

ALL CUSTOMIZED GARMENTS CARRY ADDITIONAL COSTS.

While we try to keep costs down, custom garments take extra time and resources to create. We hope you’ll understand. A customized order charge can be between $25-$100 depending on the complexity of the alteration.

Custom Orders can be placed most times of the year. Unfortunately, we have to limit our custom orders in the winter months as this is our busiest season. Please contact us for availability.

Our general process to have a ruff installed on a garment is as follows:

1. Order and receive the garment you'd like a ruff attached to.

2. Try on and confirm size and color are to your liking.

3. Send garment back to Wintergreen Northern Wear with your preferred shipping method (USPS, UPS, FedEx). Include contact information, shipping information and a note about attaching a ruff in the package.

4. Upon receipt, Wintergreen Retail Staff will contact you for payment and with ruff details. Currently, our coyote ruffs are priced at $200 and our faux fur ruffs are $75.

5. When ruff is attached, Wintergreen Northern Wear will ship the garment back at no cost to you.

What if I already have an Anorak?

We can add a coyote fur ruff to an existing Wintergreen anorak for a cost of $225 and a faux fur for $100. If the garment is not Wintergreen, you can send us the garment for an evaluation to determine if our fur ruff will work on your non-Wintergreen garment.

Please keep in mind that we cannot accept returns on ruffed garments at this time.

For more information on our ruffs, please see our "About Our Ruffs" page.

If you have any questions about this process, please feel free to contact our Retail Staff at info@wintergreenorthernwear.com or 1-844-359-6233 and we'd love to help you!

Yes, you can order a garment in a different color of the same fabric if we have the color. Example: Although we don’t normally make our Boundary Waters Shell Pants in Royal Blue, we are able to make them upon request. Please contact us for options & availability.

Yes, you can order a different trim on a garment. However, we cannot use the kid’s trim on adult anoraks, or the Wool trims on any garment that isn't wool. Please contact us for trim choice options.

We are sorry but we cannot do this, as it affects the design of our products.

We can provide the following alterations to some of our garments: Lengthening and shortening of bodies and sleeves.

We cannot lengthen or shorten bodies and sleeves on existing garments. The garment with alterations must be cut and sewn. This is a custom order.

Alterations on some garments are not possible.

Please note - Alterations on Shell Anoraks will begin at $75 due to the extra pieces involved.

In order for us to lengthen or shorten a garment we will ask you first to order the garment to try on for size and then you can tell us how much to lengthen or shorten. We want to be sure you have the correct size before we produce this garment for you.

We cannot accept returns on any shortening, lengthening, or widening alteration. Please be very sure of the measurement before ordering! We can accept returns on trim changes.

For custom orders or further questions please email us at info@wintergreenorthernwear.com or 1-844-359-6233 and we’d be glad to help you!