Frequently Asked Questions
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Breathability is very important for the function of our active-wear products. Our Supplex® nylon products such as our Shell anoraks, Shell pants, Wind shirts are treated with a DWR (Durable Water Repellent) which is a treatment added to the fabric to make it water repellent, not waterproof. We do not produce waterproof garments such as in rain gear. This DWR treatment will last up to 20 washings. Currently, the fabric is factory treated with C6—a short-chain fluorocarbon-based chemical. The by-products of C6 are safer for the environment and human body than C8; a more toxic version that has banned in the US since 2016. The garment can be re-treated with a product such as Nikwax® to re-add the DWR.
Many of our garments are made with breathable Supplex® nylon to keep you dry and our garments are designed to allow body moisture and heat to vent therefore eliminating the need for pit zips. Zippers are always an issue in the cold so it is best to avoid zippers when possible to prevent freezing and breaking.
Many sleeping bags have a “cold tolerance” rating. We do not use this system for our garments. We create clothing that supports an active lifestyle. The concept of layering for cold allows for the putting on or taking off of layers as needed.
It is difficult to rate layers for cold tolerance. There are many factors to consider such as the outside temperature, wind chill factor, metabolism of the individual, number of layers, the kind of layers (wool, polyester, cotton), thickness of fleece or wool layers, and the activity engaged. Is the person skiing? Is the person standing still? Is this a male or is this a female? Men (of the same weight and height as a woman) will generate about 23% more body heat just standing still.
So, to rate a garment for cold tolerance, one must consider all of the factors affecting the individual. A thicker, more wind-resistant fleece will provide more insulation than a thinner, looser fleece. Remember, insulation does not provide heat. Rather, insulation holds body heat in. Take a look at the construction of the fleece, wool or down insulations to determine how you will use the product and under what conditions when deciding what to purchase.
Commonly Asked Anorak Questions
All of our anoraks use 2 way zippers. Although convenient, they can be tricky at times. Try using this quick guide to help you.
1. Ensure the two zipper heads are all the way at the bottom of the zipper.
2. Make sure the upper zipper head is tucked tightly into the bottom one. Sometimes they don’t line up correctly.
3. Insert the tab on the other half of the zipper into both of the zipper heads. Slide it all the way through. You should be able to feel or hear it click into place.
4. While zipping be careful not to catch lining or wind-flap in the zipper.
If you’ve tested your zipper and it is still difficult to zip, give us a call at 1(218) 365-6602 or 1(844)-359-6233 and one of our dedicated retail staff will be glad to assist you.
Nope, you can order the same size in both garments! The Shell Anorak is made to layer comfortably over the Fleece Anorak.
Our general process to have a ruff installed on a garment is as follows:
1. Order and receive the garment you'd like a ruff attached to.
2. Try on and confirm size and color are to your liking.
3. Send the garment back to Wintergreen Northern Wear with a note including; your name, contact information (both a phone number and email address are preferred), return shipping address, and an indicator of which type of ruff you would like (Coyote vs Faux fur) within the package.
4. Upon receipt, Wintergreen Retail Staff will contact you for payment and with ruff details. Currently, our coyote ruffs are priced at $200 and our faux fur ruffs are $75.
5. When ruff is attached, Wintergreen Northern Wear will ship the garment back at no cost to you.
Please note: To expedite this process or if you are international, please email us at firstname.lastname@example.org to order a new garment with the fur ruff already attached. This ultimately will bypass trying the garment on first. Please be sure that you are confident in your size and style selection as garments with fur ruffs are no longer subject to returns or exchanges.
What if I already have an Anorak?
We can add a coyote fur ruff to an existing Wintergreen anorak for a cost of $200 and a faux fur for $75.
Please refer to the above steps, starting with step number 3.
Please keep in mind that we cannot accept returns or exchanges on ruffed garments at this time.
If you have any questions about this process, please feel free to contact our Retail Staff at email@example.com - we'd love to help you!
We design, cut, and sew all of our garments ourselves, meaning we have the ability to make any item that is out of stock at time of purchase. If the item you are purchasing is reporting “Made To Order” online and in your cart, that simply means that we will make it just for you.
Information on Made to Order times can be found here.
Any Made to Order items in your order will be shown in your cart before checkout.
If you've placed an order with us, please check your email for information on your items. Our retail staff will send an email in addition to your order confirmation if your order contains a Made to Order item.
Buy now, pay later with Shop Pay
When you choose Shop Pay at checkout, you can split your purchase into flexible installment payments.*
*Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
Many of our fabrics are cross utilized within our product line which gives us the opportunity to customize colors on a handful of garments. If you are interested in customization such as color changes and/or trim changes on a garment please reach out to our retail staff. We are happy to help!
Any alteration made to a garment requires the digital pattern of the garment in question to be changed in some form. This can include adding or subtracting length to sleeve length or garment length.
DUE TO LIMITED PRODUCTION CAPACITY WE ARE NOT TAKING ALTERATION REQUESTS AT THIS TIME.
We are a small company and our expertise is in fleece, nylon, and wool products made by hand. Down is an excellent insulation. It is generally lighter weight and very compressible. However, if the down gets wet it loses its insulating power and it takes a long time to dry. Therefore, a down jacket does not function as well as fleece or wool when active due to the moisture build up. Fleece and Wool will retain the insulating value even when wet.
Supplex® is a registered nylon that was created to have a soft hand (feel) and to be quieter than the swishy sound of many coarser nylons. Our Supplex® nylon is breathable, wind and water resistant and very durable. It is treated with a DWR (a Teflon® Durable Water Repellent) to make it water resistant. Currently, the factory uses C6—a short-chain fluorocarbon-based chemical.
Gore-Tex® is a polytetrafluoroethylene (ePTFE) membrane (better known as a Teflon® membrane) laminated on the inside of the garment to the outer shell (such as a nylon). Its intended function is to be wind and waterproof (rain gear) and yet be breathable. For our purposes we do not feel Gore-Tex® breathes fast enough in the winter weather. We see moisture build-up on the inside of Gore-Tex® garments most often on our winter camping trips. The warm body moisture moves outward and has to make it through the Gore-Tex® membrane in order to get through to the outer shell. But, at this point the moisture has slowed down because it has hit a very cold outer wall. The body moisture begins to crystallize between the Gore-Tex® membrane and lining and literally becomes ice if left outside (for example on a winter camping trip). Therefore, we use Supplex® nylon which does not have a membrane laminate and is more breathable in colder conditions.